Email: info@smxdisplay.com
WhatsApp： 0086 135 3818 7887
SMX
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  • Q Do you have environmental certifications (such as RoHS, CE)? Do your products meet international standards?

    A
    Our products meet international environmental and safety standards, including RoHS (Free of Hazardous Substances), CE, FCC, and UL certifications. Specific certifications vary depending on the product model, but all products are designed to be environmentally friendly and meet global market requirements. We can provide relevant certifications based on your target market. If you have specific certification needs (such as FDA certification for the medical market), we can assist with the process.

  • Q Can you provide technical support and training? For example, installation guides or operation manuals?

    A
    Yes, we provide free technical support and training. Our team of experts can assist with installation, commissioning, and troubleshooting via phone, email, or video conferencing. We also provide multilingual operation manuals, video tutorials, and training materials (such as PDF guides). For large clients, we can arrange on-site training or online seminars. For example, we frequently provide training on projection mapping and blending technologies for system integrators.

  • Q What are your quality assurance and after-sales service like? How long is the warranty period?

    A

    Answer: We offer a comprehensive quality assurance guarantee. All products are ISO9001 quality management system certified and undergo rigorous testing (such as aging tests and vibration tests). The standard warranty period is 1 year, covering parts and labor. After-sales service includes a technical support hotline (+86 13538187887) and email support (info@smxdisplay.com). We also provide repair and replacement services to ensure worry-free operation for our customers.

  • Q What are the payment terms?

    A
    The payment terms are usually a 30%-50% deposit in advance, with the balance due before shipment. We accept T/T. Please provide the specific model and quantity, and we will send you a formal quotation.

  • Q Do you offer OEM/ODM customization services?

    A
    Yes, we specialize in OEM/ODM customization services. We can customize projector appearance design (such as color and logo), hardware configuration (such as brightness and resolution), software interface (such as boot screen and menu language), and packaging according to customer requirements. Our team will work closely with you to provide full support from concept to mass production. For example, we have customized short-throw projectors for the education market and developed multi-screen blending solutions for business clients. Please provide your detailed requirements, and we will develop a customized solution.

  • Q What is the typical delivery time? Can you expedite the process?

    A
    The delivery time for standard products is 15-30 days (from order confirmation to shipment), but customized projects may require 30-45 days. We have a complete supply chain and inventory management system, which allows for partial expedited processing. For urgent orders, we offer expedited services, which can shorten the delivery time to 10-15 days, but additional charges may apply. The specific time depends on the order volume, product complexity, and production schedule.

  • Q What is your minimum order quantity (MOQ) for projectors? Do you support sample testing?

    A

    As an ODM factory, we offer flexible MOQs. The MOQ for standard products is typically 10-50 units, but depending on the product model and level of customization, we can negotiate to reduce it to 5 units or less. We support sample testing; customers can order 1-2 samples for verification. Sample prices may be slightly higher than bulk orders, but the cost can be deducted from subsequent orders. Please contact us with the specific model number so we can arrange samples.

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